Job description:

Key Responsibilities

• Candidates with experience in the food industry (retail, wholesale, or production) are preferred.
• Oversee day-to-day branch operations and ensure smooth workflow.
• Manage sales performance, customer service, and branch profitability.
• Monitor inventory levels and coordinate with the production team for timely product replenishment.
• Maintain product freshness, hygiene, and visual merchandising standards.
• Ensure compliance with FSSAI regulations and company quality standards.
• Achieve monthly and annual sales targets through effective team management.
• Handle customer inquiries, feedback, and complaints professionally.
• Plan and execute promotional activities, seasonal campaigns, and festive offers.
• Ensure accurate billing, cash handling, and record maintenance.
• Supervise, train, and motivate staff to achieve performance goals.
• Schedule employee shifts and maintain accurate attendance records.
• Conduct regular performance reviews and maintain workplace discipline.
• Maintain daily sales, stock, and wastage records.
• Conduct periodic stock audits and coordinate with the accounts team for reconciliation.
• Report branch performance and operational updates to the area manager and head office.
• Ensure consistent product quality, taste, presentation, and packaging standards.
• Follow standard operating procedures (SOPs) for packaging, labeling, storage, and display.
• Maintain branch cleanliness, hygiene, housekeeping, and food safety standards.
• Build and maintain strong customer relationships to enhance customer loyalty.
• Uphold the company’s brand image, values, and reputation.
• Implement cost-control measures and minimize product wastage.
• Oversee the maintenance of equipment, freezers, display counters, and branch assets.
• Support new employee onboarding and ongoing product knowledge training.
• Coordinate with HR regarding payroll, attendance, employee records, and compliance matters.
• Prepare and submit daily, weekly, and monthly performance reports.
• Ensure compliance with company policies, safety regulations, and hygiene protocols.
• Foster a positive and productive work environment.
• Lead by example in delivering excellent customer service.
• Ensure operational readiness during festive seasons and high-demand periods.
• Represent the branch during audits, inspections, management reviews, and official meetings.

Contact:

HR Department

Phone: 7094497941 & 7094497928

Email: hr@bgnaidusweets.com

Job Types: Full-time, Permanent

Benefits:

• Food provided
• Provident Fund

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Management: 1 year (Preferred)

Work Location: In person